Frequently Asked Questions

Yes, service dogs are always welcome and exempt of restrictions.

Yes, Fairmont San Francisco has accessible rooms and assistive devices.

Fairmont San Francisco strives to meet the needs of its guests with disabilities. Please contact the hotel for any special requests relating to your disability or need any additional information about the hotel’s facilities and services.

Caring for our valued guests and employees is our top priority. To learn more about the extensive measures we are taking to safeguard, protect and care for you, visit Accor’s ALL Safe and Well website.

Yes, Livefit Gym + Wellness Club is located on the Terrace Level of Fairmont San Francisco.

Spa, Wellness and Beauty services are available at the Livefit Gym and Penelope & The Beauty Bar.

We don’t offer shuttle service, however there are many options for taxi services and app based rides.

There are many options for car rentals in San Francisco. Please visit our Concierge Desk in the lobby to discuss options. We also offer a rental company on property, SIXT and you can visit the rental desk in the lobby for more information.

Fairmont San Francisco offers valet service or alternatively self parking is located in the connected garage with an entrance on Powell Street at California Street.

San Francisco International Airport (SFO) is located 13.5 miles (21.7 km) from Fairmont San Francisco.

Travel time is approximately 30 minutes by car.

Fairmont San Francisco is located at 950 Mason Street at the corner of California Street.

Visit our Contact Us page for detailed directions.

No, smoking is not allowed inside Fairmont San Francisco. There are designated smoking areas outside on our Rooftop Terrace or outside the hotel.

In order to better serve our guests, several of Fairmont San Francisco’s most sought-after amenities are bundled into a daily Urban Experience Fee, eliminating multiple individual charges and providing a discounted value for services. The fee of $35 per room per night + taxes will be automatically added to your guest room folio and provides guests with the following amenities:

$10 credit per day at Cirque Bar coffee shop
Access to LiveFit gym + wellness
Wireless access in guest room and throughout public areas
Daily boxed water
Access to hotel bicycles (subject to availability)
One complimentary movie per stay
Local telephone calls

Yes, a variety of business services are available on our Terrace Level at the UPS Store.

Yes. Paid laundry services (including pressing and 24-hour shoe shine) are available. Rush services are an additional surcharge. In order to guarantee same-day laundry services, items must be received by 9:00am.

Yes. Bell staff are located at the Entry pavilion and in the Main Lobby of the hotel. They will be happy to assist you with porterage and luggage storage.

The Concierge profession in the United States began at Fairmont San Francisco over a half century ago. Les Clefs d’Or USA, the American chapter of the International Society of The Golden Keys, was also born under our roof.

Our award-wining professional, multilingual Concierges continue this tradition and stand ready to help you with any request, whether it is arranging a special evening, booking transportation, or just making your visit to our grand City extra special. Please reach us at [email protected].

Some popular Concierge requests are:

Arranging Private Airport Transfers
Booking Private Tours and Transportation
Setting up In-Room Massage
Booking BigBus Tours (discounted)
Helping with Alcatraz tickets

Pets are welcome at the hotel. The animal must be on a leash at all times and must not be left unattended in the room. Seeing-eye dogs are always welcome and exempt of restrictions. Pets are subject to a fee of $75 USD per stay. Room will be subject to a $250 USD policy violation fee should a pet be found unattended to in the room.

To change or cancel a reservation, you must first read the sales conditions for the reserved rate because some rates have specific conditions for changes or cancellations. Visit the Accor website for more information or contact us directly.

Destination Sitters can provide your family with childcare support during the day, for those special evenings away, weekends and holidays. For information and reservations, please contact Destination Sitters directly at www.destinationsitters.com.

Check-in time is 4:00 p.m.
Check-out time is 11:00 a.m.

You can contact us online or by phone, fax or email.

Phone: +1 415 772 5000
Toll Free room Reservation only: + 1 866 540 4491
Fax: +1 415 772 5013
Email: [email protected]

Visit our Contact Us page for details.

Deposits are based on the room rental and food & beverage minimum. A non-refundable deposit, based on 30 percent of the estimated charges, is required to confirm your banquet space. Estimated final balance is due 21 business days prior to your event.

Yes. Fairmont San Francisco’s culinary team provides all food and beverage at the hotel. Under some circumstances, we may allow a licensed caterer to utilize our facilities with the proper documentations under the supervision of our Executive Chef. Please contact our Catering Team to inquire about pricing and terms for these circumstances.

Our special wedding packages include a wedding cake, but you are welcome to provide your own. If the cake is not purchased from the hotel and brought in from the outside, we charge a cake-cutting fee of $6 per person, plus service charge and sales tax.

Based on our current banquet menus, on average you can expect to spend approximately $245 and above per person, exclusive of service charge and sales tax. These averages would encompass hors d’oeuvres during your welcome reception, a two-course plated meal, a wedding cake, wine service with the meal and an open bar.

Please be aware that our menu items and pricing are subject to change and are guaranteed 90 days in advance. Your final menu pricing will be based on your actual selection.

No, we extend the privilege of wedding photography at the hotel to Fairmont San Francisco brides and grooms only.

We have a list of several preferred vendors that we recommend for your special day and we will be pleased to assist you with contacts for your event vendor needs. We are also pleased to have in-house audio-visual offered by PSAV. For more information please call (415) 772-5068.

Yes, we do require our couples to hire a wedding planner. We would be delighted to recommend preferred wedding consultants to coordinate your special day.

While ceremonies can be conducted in the hotel’s Specialty Suites, we unfortunately cannot accommodate event space rental for ceremonies only without your reception being hosted at Fairmont San Francisco.

The jaw-dropping Penthouse Suite, the breathtaking Crown Room with its unparalleled 270-degree wraparound views from the 24-story Tower, the famed Venetian Ballroom (where Tony Bennett first sang “I Left My Heart in San Francisco”), the opulent Gold Ballroom with views of Coit Tower, and the Pavilion Room paired with the outdoor Roof Garden.

Yes! The Rooftop Garden features a beautiful view of the city skyline, landscaped gardens and a fountain — a hidden gem of a space to host your ceremony. For the greatest wow, the world-famous Fairmont Penthouse Suite balcony is the most unique venue, with its dramatic décor and sweeping views of the city from atop Nob Hill.

Please contact our Catering Team to schedule a preferred time and ensure that the space that you’re considering is available to view!

Our team is delighted to work with you to advise of specific dates that might allow for room rental flexibility. Typically, Sundays provide added flexibility.

Certainly! Weddings hosted at Fairmont San Francisco receive preferred guestroom rates at the hotel for your guests, in addition to a complimentary suite for you on your wedding night. Our Sales Team works closely with our Catering Team to ensure you have all of the room block information available.

Absolutely! We have a host of options for all of the special events surrounding your big day, from rehearsal dinners and post-wedding parties in our world-famous Tonga Room & Hurricane Bar, to wedding showers or post-wedding brunches in one of our lavish Specialty Suites, or Afternoon Tea in the Laurel Court Restaurant.

The Hotel requires the final guarantee of attendance be communicated to the Catering Team no later than 12:00 PM, seven business days prior to the date of your scheduled event.

Food and Beverage selections should be finalized and confirmed with your Special Event Manager at least 30 days prior to the date of your wedding.