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Guest Services

Standing atop Nob Hill in the heart of San Francisco, our hotel provides all of the facilities and services one would expect of a luxury hotel in a world-class city.

  • Check-in time is 4:00 p.m.
  • Check-out time is 11:00 a.m.

Late checkout or early checkin is by request only and based on availability. Additional fees may apply. Please inquire with the front desk for details.

Fairmont San Francisco strives to meet the needs of its guests with disabilities. Please contact the hotel for any special requests relating to your disability or need any additional accessibility information about the hotel’s facilities and services.

The hotel is compliant with The Americans with Disabilities Act. ADA compliant guest rooms are available. For more information, please contact the hotel directly.

Hotel Acessibility Services | +1 415 772 5000

 

Bell staff are located at the Entry pavilion and in the Main Lobby of the hotel. They will be happy to assist you with porterage and luggage storage.

At your service daily the Front Desk Staff is available to assist you with reservations at your choice of restaurant, tickets to the theater, the opera or other main attraction, or any other request which will ensure a pleasant and comfortable stay.

Some common concierge requests include:

  • Babysitting
  • Dog walking/sitting
  • Big Bus Tour
  • Alcatraz Tickets
  • Airport Information
  • Great Pacific Tour Company City Tour; Muir Woods & Wine Country

The Housekeeping staff is pleased to offer maid service to ensure the best possible comfort to all our guests. Evening refresh service is also available upon request. We also provide extra amenities such as humidifiers, cribs and roll-away beds or extra towels. A $50 charge (per night) will be applied for all requested roll-away beds.

Paid laundry services (including pressing and 24-hour shoe shine) are available. Rush services are an additional surcharge. In order to guarantee same-day laundry services, items must be received by 9:00am.

Fairmont San Francisco Hotel Garage is located on the corner of Powell and California Streets.

Overnight valet parking for guests is $68 + tax per night, including unlimited access. Oversized vehicles start at $78 + tax.

Parking for visitors is $19 per hour up to 4+ hours at the rate of $68 tax included. Motorcycle parking is 50% off rate on overnight or daily parking. All parking fees are subject to a 14% city tax.

Guests dining in Laurel Court can obtain a validation in the restaurant for 50% off parking charges exclusive of overnight parking.

Pets are welcome at the hotel. The animal must be on a leash at all times and must not be left unattended in the room. Seeing-eye dogs are always welcome and exempt of restrictions.

Please note:

  • Pets are subject to a fee of $75 USD per stay.
  • Pets are never to be left in a guest room unattended. Room will be subject to a $250 USD policy violation fee should a pet be found unattended to in the room.

Safe deposit boxes are available at the Front Desk at no extra charge.

In order to better serve our guests, several of Fairmont San Francisco’s most sought-after amenities are bundled into a daily Urban Experience Fee, eliminating multiple individual charges and providing a discounted value for services. The fee of $30 USD + taxes per room night, subject to applicable taxes, will be automatically added to your guest room folio and provides guests with the following amenities:

  • Wireless internet access in each guest room and public areas
  • Access to Hotel bicycles (subject to availability)
  • Daily bottled water
  • Local telephone calls
  • Access to Livefit gym
coast of san francisco with view of golden gate bridge

Get in Touch

Want more information about Fairmont San Francisco? We would love to hear from you! Visit our Frequently Asked Questions or contact us directly.